Submitting an order indicates acceptance of the following cancellation policy.
1. CANCELLATION AND CHANGE DEADLINES
For purchases under $ 200.00
The deadline to modify or cancel an order is 10:00 EST, 48 hour prior to delivery.
Requests received after this deadline are subject to a cancellation charge of 50% to 100% of the order value.
For purchases over $ 200.00
The deadline to modify or cancel an order is 10:00 EST, 5 days prior to delivery.
Requests received after this deadline are subject to a cancellation charge of 50% to 100% of the order value.
2. HOW TO CANCEL AND CHANGE
Please send your request by email toinfo@thepartyplacemd.comand leave a message at(240) 654-4036.
Please consider your order cancelled or changed ONLY when you have received a confirmation email.
3. SEVERE WEATHER POLICY
When inclement weather is forecasted, a manager will contact the customer at least one day prior to delivery to confirm, postpone, or cancel/refund the order.
The Party Place does not guarantee requests by the customer for SAME DAY cancellations and/or changes due to inclement weather,
If The Party Place is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to reschedule or cancel/refund the order.