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    Cancellation Policy

    BALLOON ORDER CANCELLATION POLICY

    All helium balloon orders must be cancelled no later than 72 hours before the due date. Air filled balloon decor ( columns, arches, Garlands, etc..) must be cancelled no later than 7 days prior to the order due date. Untimely cancellations will result in 100% forfeiture of the payment. A 25% fee will be applied to all cancellations.

                        Rental Agreement: TERMS AND CONDITIONS OF SERVICE
    These terms and conditions form part of a rental agreement between the invoiced
    customer and Dupong Group LLC DBA The Party Place and applies to all items rented. The agreement is legally bound. If a dispute transpires, this rental agreement and supporting documentation will be used in a court of law.
    Disclaimer – Every effort is made to assure descriptions and prices are correct. Lessor
    reserves the right to correct errors as needed. All prices and availability are subject to
    change without notice.
    Pick Up/ Return: Orders that are picked up from the store are expected back on the next
    business day, no later than 5:00 pm. If an order is picked up on Sunday, all items must be
    returned by 5:00 pm on Tuesday. Orders that are not returned by 5:00 pm on the
    following business day will be charged the daily rate at the close of business. If the items
    are not returned within 5 business days it will be charged as missing for the full market
    value.
    Deliveries: Deliveries will be on Monday‐Friday between the hours of 8:00 am and 4:00
    pm. Saturday, from 7:00 am and 1:00 pm. Sunday delivery cost is a standard $200.00 for
    the metro DC area. The customer may receive a courtesy call from The Party Place
    representative to confirm a delivery. This call is not mandatory but is to assist in the
    arrivals and departures of delivery. If a specific time is needed for delivery or pick-up, a
    convenience fee will be added to the invoice per trip. If an authorized person is not
    available for delivery, The Party Place will attempt to contact the paying customer prior to
    departing from the location. If attempts are unsuccessful, The Party Place will transport
    the order back to the warehouse. The items will be made available for pick up. If the
    customer requests a second delivery attempt, an additional delivery charge must be paid
    prior to delivery. If a delivery needs to be rescheduled at the request of the customer, the
    customer must pay an additional delivery fee (half of the Invoiced Delivery/Pick up
    Charge). The same applies if additional items are ordered during or after delivery. If the
    customer would like set-up or break down or both for the equipment delivered, the paying
    customer must pay additional fees for this specific service. We are responsible for only
    delivering the equipment, unless paid for. If the equipment is not broken down when we
    arrive for pick up the paying customer accepts the additional charges that will be applied
    to the card given by the paying customer. The customer also agrees to additional charges

    if the driver and/or helper have to go up to a second floor by stairs. The additional charge
    will be $40 per level of stairs.
    Reservations: All orders must be reserved with a 50% deposit secured by a valid Visa
    Credit Card, MasterCard, or Amex Card. The credit card is to act as a verified payment
    method for additional rental days, damage or loss that may occur while the rented items
    are in the possession of the customer. Invoices must be paid in full prior to delivery. NO
    COD’S will be accepted unless otherwise agreed. If any delinquent card is given the
    paying customer will be prosecuted to the fullest extent of the law. We are not responsible
    for any injuries caused by our equipment.
    DIRTY, DAMAGED OR LOST EQUIPMENT: The customer agrees to pay for any
    damages or loss of goods as an insurer, regardless of cause except reasonable wear and
    tear, while the goods are out of the possession of The Party Place. The customer also
    agrees to pay a reasonable cleaning charge for equipment returned dirty. Please contact
    the office for this fee. Equipment that is lost, stolen, or damaged, beyond repair will be
    priced at its current market value plus shipping and handling. The cost of repairs will be
    borne by the customer, whether performed by The Party Place, or at The Party Place’s
    option, by others. If damage or loss occurs to the equipment, due to the fault of the
    customer, The Party Place will notify the customer within 24 hours of the return date. The
    card on file will be charged for the amount invoiced. The customer will be notified within
    72 hours on damaged or lost linen. The card on fill will be charged for the amount
    invoiced.
    ASSIGNMENTS SUBLEASES AND LOANS OF EQUIPMENT: USA Party Rental Inc.
    may hold the rights under this agreement, without the customer’s consents, but will
    remain bound by all obligations herein. Upon the acceptance of the deposit, the paying
    customer agrees that he/has read and understands the above Terms & Conditions.
    Prices are subject to change without notice. Prices are NOT Negotiable.
    ORDER CANCELLATION: All orders are prepared a week prior to the pick up or delivery
    date. Cancellations must be made 7 days prior to the pick up or delivery date. Canceled
    orders will be charged a restocking fee of 25% of the deposit if canceled within the 7 day
    window. Cancellations must be approved by a manager. Orders canceled within 72 hours
    of the delivery or pick up are non‐refundable. Approved refunds will be given to the
    customer in the same form of the payment method.
    Changes : Orders can be increased in number. Decreasing the quantity of an invoice
    within 7 business days forfeits the difference in pricing. All circumstances will be taken
    into consideration, but must be approved by a manager. All custom orders are
    non-refundable.
    TIME OF PAYMENT. C.O.D: Rental fees are due and payable at the commencement of
    the rental period. The Party Place accepts American Express, Visa, and Mastercard

    Credit Cards. A late fee of 1.75% per month (Annual Rate of 21%) will be charged on all
    overdue accounts.
    Refund: Please note, we do not offer refunds on rental orders. If a credit is due as a
    result of mishandling on our part, we will deposit it in your account for your next rental
    purchase.
    PROHIBITED USES: Use of the equipment or linen in the below circumstances is
    prohibited, and constitutes a breach of agreement.
    • Use for illegal purposes or in a illegal manner
    • Use by anyone other than the customer or its employees, without permission of The
    Party Place.
    • Use at any location other than the address furnished to The Party Place without our
    written permission.
    INSPECTION: The customer acknowledges that he/she has the opportunity to personally
    inspect the equipment and linen prior to usage and has rights to notify The Party Place of
    any defects. If your event is not during our business hours the customer must call the
    emergency number which is 301-919-8093 so the items which may have defects may be
    either replaced or repaired. If no call is made you will not be entitled to any
    compensation. The customer MUST sign off on the received quantity. REPLACEMENT
    OF MALFUNCTION EQUIPMENT OR LINEN: If the equipment or linen becomes unable
    to use due to disrepair as a result of normal use, the customer agrees to discontinue and
    notify The Party Place who will replace the equipment or linen if available. If The Party
    Place is unable to replace products, a store credit will be given towards the next order.
    The Party Place Burtonsville- 15632 Old Columbia Pike, Burtonsville MD. 20866.
    240-342-2276. The Party Place Derwood- 7208 Muncaster Mill Road, Derwood MD.
    20855. 240-654-4036.