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    Cancellation Policy

    Submitting an order indicates acceptance of the following cancellation policy.

    1. CANCELLATION AND CHANGE DEADLINES

    For purchases under $ 200.00

    • The deadline to modify or cancel an order is 10:00 EST, 48 hour prior to delivery.
    • Requests received after this deadline are subject to a cancellation charge of 50% to 100% of the order value.

    For purchases over $ 200.00

    • The deadline to modify or cancel an order is 10:00 EST, 5 days prior to delivery.
    • Requests received after this deadline are subject to a cancellation charge of 50% to 100% of the order value.

    2. HOW TO CANCEL AND CHANGE

    • Please send your request by email to info@thepartyplacemd.com and leave a message at (240) 654-4036.
    • Please consider your order cancelled or changed ONLY when you have received a confirmation email.

    3. SEVERE WEATHER POLICY

    • When inclement weather is forecasted, a manager will contact the customer at least one day prior to delivery to confirm, postpone, or cancel/refund the order.
    • The Party Place does not guarantee requests by the customer for SAME DAY cancellations and/or changes due to inclement weather,
    • If The Party Place is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to reschedule or cancel/refund the order.